Alicia B. - Hotel General Manager
Alicia has been with American Cruise Lines for 4 years and started as a server on the American Harmony. She was later promoted to a Restaurant Manager, then an Assistant Hotel Manager and is now an East Coast Hotel Manager. FUN FACT: During her off time, Alicia enjoys traveling, and has solo backpacked over 18 countries. Her favorite place to travel is Austria!
“My favorite part is the opportunity to interact with guests to create a welcoming and memorable experience the minute they step onboard. It is rewarding to see happy guests and know that I played a role in their positive experience! On top of being able to travel and see new places every day, the teamwork and camaraderie among crew is one of the best aspects of being part of American Cruise Lines family!”
Sarah G. & Gary R. - Regional Managers of Guest Programs
Sarah has been with American Cruise Lines since the American Melody’s inaugural cruise in 2021 as an Excursions Director and moved into the Regional Manager of Guest Programs role in 2023. Prior to his current role, Gary started as a Server onboard the American Heritage, then in 2021 he was rehired as a Guest Service Coordinator and promoted to Excursions Director in 2022.
“Both Sarah and Gary continue to carry out our mission by displaying optimism through imagination and excitement to our guests and crew. They are always available to the shipboard crew for questions or suggestions, and they provide consistency to the fleet by helping provide a better guest experience. ”
Eddy W. - Engine Room Attendant
Eddy has been with American Cruise Lines since April 2021. He began as a deckhand and has since been promoted to an ERA.
FUN FACT: Eddy has 6 siblings, and he is the only one to work on ships!
“The opportunity to be pliable with my work and travel. The American Eagle is the 12th boat I’ve sailed on, I’ve done itineraries on the Columbia and Snake Rivers, up and down the entire Mississippi, and from Maine all the way down to the Florida Keys in the east coast. As an engineer I have a wide variety of tasks to be completed that keep things both challenging and rewarding.”
Alexander S. - Sr. Hotel General Manager
Alexander has been with American Cruise Lines since 2018. He began as a dining steward and was promoted to Guest Service Coordinator, then Housekeeping Manager, Restaurant Manager, Assistant Hotel Manager, Hotel General Manager, Sr. Assistant Hotel Manager and has since been promoted to a Sr. Hotel General Manager. FUN FACT: Alexander bought and put almost 600 miles on a trail bicycle after moving to Colorado a year and a half ago!
Jessica D. - Restaurant Manager
Jessica has been with American Cruise Lines since July 2021. She began as a dining steward and had since been promoted to a Guest Services Coordinator, Housekeeping Manager and now a Restaurant Manager. FUN FACT: Jessica is an avid line dancer and offers line dancing lessons as an on-board activity for the guests. She is also one kayak away from offering private kayak tours within her local area in Florida.
Chelsea D. - Guest Programs Manager
Chelsea started with ACL in April 2011 as Assistant Hotel Manager onboard. She was promoted up to Hotel Manager, then Operations Manager, then Hotel Director for the West Coast. She left in 2019 but came back January 2023 for her current shoreside position. FUN FACT: Chelsea was Hotel Manager on the American Spirit for the first few years in Alaska and created the world-famous Tracy Arm Hot Chocolate Bar with the other managers.
